Frequently asked questions
What information is needed to collect funds before a campaign?
The organization’s tax number and the name of the person or entity the check should be written to.
Can people be added to a campaign after it starts?
Yes, new sellers can be added (e.g., on day 6 of a 7-day campaign), but their participation does not extend the campaign’s duration.
If there are multiple sellers or stores under one campaign, how are funds handled?
All sales from different sellers/stores are totaled, but only one person (the campaign organizer) receives the check.
How long can a fundraising campaign run?
Recommended: 7 to 10 days, but technically campaigns can be set for longer durations. Limiting to 7–10 days helps with inventory and urgency.
Who do I contact if I have questions about a campaign or missing access?
Contactinfo@popusgourmet.comand include your campaign name and ticket number if available.
What campaign tiers are available and what do they include?
Basic — standard fundraiser setup (no additional creative services).
Deluxe — includes image optimization and basic marketing assets (one-time fee $49.99).
Supreme/Custom — full-service support, custom assets, social flyers, ongoing campaign support ($150). Contact info@torchlightcg.com
How can I give permission to have my campaign featured on Popus Gourmet Popcorn Wicker Park’s site?
During sign-up, check the box that grants permission for Popus Gourmet Popcorn Wicker Park to use your campaign name, photos, and success stories in marketing. If you decline, we will not use your campaign’s identifying material.
When is a campaign considered closed?
A campaign is considered closed only after all associated orders are picked up or treated under the no-show policy and all orders reconciled by finance.
How long do I have to pick up my order?
Pickup orders must be collected within 72 hours (3 days). Please call ahead if you are on your way. We make items fresh; if you arrive for pickup we may prepare fresh on arrival.
What happens if I don’t pick up my order within 3 days?
We will make a courtesy call the morning of Day 3. If we do not hear from you by close of business on Day 3, your order will be considered a donation to the campaign.
When will fundraiser payouts occur?
After campaign closure and order reconciliation, payouts are processed. Standard requests are processed within five days; payouts may be completed as early as three days once the campaign is confirmed closed.
Can I buy candy and have it count for a fundraiser?
Purchases from the main shop do not count; candy does not count towards the fundraiser.
What is the “Warning” notice?
If you click a link that will take you off a fundraiser page, purchases made off the fundraiser page will not contribute to the campaign total. Please complete your purchase from the fundraiser page to ensure attribution.
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.