Frequently asked questions
What is the return policy?
We want you to enjoy every bite! Because popcorn is a food item, we're unable to accept returns or exchanges, including pickup orders. If your shipped order arrives damaged, please contact us within 24 hours of delivery with your order number and photos so we can arrange a replacement. Received the wrong order or have a concern about freshness or quality? Please reach out- we're happy to help.
Are any purchases final sale?
Yes, all popcorn purchases, including pickup orders, are final sale because they are food items. If your order arrives damaged, is incorrect, or has a freshness or quality issue, we're here to help-please see our return policy
When will I get my order?
Shipping orders usually leave our shop within 1-3 business days. Delivery time varies by location and carrier. You'll receive an email when your order ships.
Pick up orders are usually ready within 45 minutes during store hours. Please wait for your ready to pick up notification before heading over.
Where is your popcorn made?
All our popcorn is made fresh right inside our shop at Popus Gourmet Popcorn Wicker Park.
How much does shipping cost?
Shipping costs are calculated at checkout based on your delivery location and package weight. You'll see the shipping total before completing your purchase.
Order Local Delivery
Get your favorites from Popus Gourmet Popcorn Wicker Park delivered through DoorDash, Uber Eats , or Grubhub